An important message from Harrell Remodeling’s new CEO, Lisa Sten
Dear Harrell Remodeling friends,
We are living in unprecedented times and having to adjust to our new routines around work and family life. We hope that you are safe and healthy in your homes, and that when the need arises, you know that the Employee Owners of Harrell Remodeling will be there for you.
We are excited to announce as of May 4, we are back at work on our construction jobsites! For the safety of our clients, communities and Employee-Owners, our already-in-place protocols and procedures are aligned to follow County/State, CDC, and OSHA guidelines while working in our clients’ homes. Passers-by have written in with appreciation that we have implemented physical distancing, hand-washing, and the wearing of masks.
In light of COVID-19, we’ve pivoted to hosting webinars on Zoom. During this time we are still committed to providing you educational resources to make the remodeling process less stressful. We have a variety of webinars scheduled in the coming months. Whether you’re considering updating only certain rooms of your home, or remodeling the whole house, we have information to help you along the way!
We want to let you know the many ways that we are keeping your projects and our business on track:
- Designers are holding live Zoom (video conferencing) meetings to continue with the schematic design process, make plumbing, electrical, tile and other product selections along with other aspects of design development, and are even presenting Contracts virtually.
- Our Accounting team has ways to make it easy for you to pay any open invoices. We have our cloud-based BuilderTrend system as an electronic payment option, along with other methods. Please contact your Designer or our accounting team if you have questions.
- To maintain our company culture, we’ve had regular “All Hands,” and our Sales and Design meetings via Zoom, and even an occasional Zoom lunch break! We continue to share tips about effectively collaborating and working remotely, and to see how everyone is managing.
- Our Emergency Phone Number (650) 230-2929 is up and active for our current and past clients. One of our Project Managers was able to aid a past client recently and get her water heater replaced immediately.
As the Shelter in Place continually evolves and restrictions become more relaxed, , we thank you for your continued patience as we navigate these new limitations.
With our very best regards for a speedy end to this situation. Take care of yourselves, and your families.
On behalf of all our Employee Owners,